SHIPPING & RETURNS

** PSA as we are currently on our Summer buying trip in Europe, all New York HQ orders will be sent out once a week on Thursdays, thank you for your patience! **

Of course, we can't wait for your new vintage luxury jewels to make their way to you, and you can expect them to be delivered based on the below: 

Domestic: Standard shipping timelines within the US are usually sent out within 2-3 business days from your purchase date (unless custom) and take anywhere between 5-7 business days to arrive. There is an exception of no shipping over weekends.

Priority: We're pleased to offer all US customers $10 Priority shipping which you can choose on checkout.

International: Shipping outside the US will be sent out within 3-5 business days from your purchase date (unless custom) and may take anywhere from 2-4 weeks to arrive customs pending. Please be aware current international shipping is taking longer than expected.

Returns: Your joie de vivre is our joie de vivre, meaning we want you to be as happy as possible with your purchase. Should you be unhappy on arrival of your piece, we will gladly accept returns received within 7 days from receiving your package, this does not pertain to any flash sales items or items acquired through personal sourcing.

Any returns received after 14-30 days will receive a credit to hailthemaison.com. Please note items will be inspected on return and must be in the same condition for you to receive a full refund. We do not accept responsibility of return shipping fees. To begin your return please email hailthemaison@gmail.com

Sales: Please note all purchases made during sales periods (including FIne & Dainty Fridays) are final.

Layaways: Please note all purchases made via our Layaway program are final.